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Manufacturer's Product Description

See the Custom Order Guidelines for full detail on placing a custom rug order.
Hand-tufted wool rugs feature luxurious 100% New Zealand wool, a cotton backing and synthetic latex adhesive. Multi-dimensional cut and loop pile create undulating patterns with a sculptural, three dimensional quality at 170 yarns/sq in. Pile height ranges from 3/8" (loop) to 1/2"-1" (cut pile).
For commercial applications, machine-tufted rugs are available with all-one-level 3/8" pile height (loop and cut pile) make high traffic areas easier to navigate. This option is available to the Trade only. See the Custom Order Guidelines for details.
Colors can be selected from an exclusive palette of 130 colors.
Production lead-times range from 10-14 weeks.
$110/sq ft with a minimum of 40 sq ft.
Add $10/sq ft for blends, starbursts and shags.
For rounded corners, add $100 per corner.
Area Rug + Accessory Shipping Matrix
Purchase ($) Shipping
Cost ($) Overnight
($) 2-Day
($) 3-Day
0-10.00 $0.50 +30 +25 +15
10.01-75.00 $8 +50 +25 +15
75.01-175.00 $12 +50 +30 +20
175.01-350.00 $20 +70 +40 +25
350.01-600.00 $35 +85 +45 +30
600.01-1050.00 $50 +125 +75 +45
1050.01-1500 $85 +150 +90 +70
1500.01-3000 $170 +475 +250 +200
3000.01-8000 $400 n/a n/a n/a
8000 - or more 6% of total
The shipping fee for custom rug orders will be quoted per piece. A 10% restocking fee will be applied to returns of 8' Round, 8'x10', 9'x12', 11'x14' rugs.
Shipping for Domestic Orders
Domestic orders for in-stock products are processed within 72 hours. Shipping via UPS Ground will take an additional 3-5 days.
For Overnight, 2-Day and 3-day expedited service, orders for in-stock product will be processed the same business day (Monday - Friday) if orders are placed by 11:00 AM EST. Expedited orders placed after 11:00 AM EST will be processed the following business day (Monday - Friday).
In-stock 11'x14' rugs have a 3-5 week delivery lead-time. A customer service rep will contact you to make arrangements for delivery.
Shipping for International Orders
Shipping for Canadian orders is 15% of the sale total. All international orders will be shipped via the most cost effective method. The shipping fee for international orders does not include additional taxes, duties and brokerage fees. An estimate for these additional fees will be emailed to the "Bill To" contact within 48 hours. At that time, the customer can choose to make a payment for the additional fees prior to delivery or upon delivery.
Shipping for Furniture
Furniture shipping fees are calculated per piece. The delivery method and shipping fees are listed in the details tab on the product page of each piece.
Returns / Exchanges
Returns are accepted for a full refund within 14 days of receipt. Returns are accepted for merchandise credit within 30 days of receipt. A 10% restocking fee will be applied to returns of 8' Round, 8'x10', 9'x12', 11'x14' rugs. Exchanges are accepted within 30 days of receipt. Returns and Exchanges must be 1st quality and in original packaging. All clearance sales are final - no returns, refunds or credits.
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